The main Navigation Panel is how you will move around the platform and access the various features you have access to.
The Navigation Panel is located down the left-hand side of your screen at all times. It’s accessible regardless of where you are in the platform, and you will use the Navigation Panel to move from module to module.
Here are some key things to remember:
• The number of modules you have access to will depend on the level of access you have. If your current software package provides you with access to some of Intelligence Fusion’s Premium Features, you’ll see more modules and icons in your Navigation Panel.
• Hovering over each icon in your Navigation Panel will reveal a label informing you of the module name.
• Clicking on any of the icons will open up a sub-menu with further module features and options. Again, each of these can be identified by hovering your mouse over the icon.
• You can close the sub-menu at any time by clicking on the icon in the main Navigation Panel again.
• You will know which module you’re currently in at all times, as there will be a green and blue vertical bar highlighting which module you’re working from.
The Location Search allows you to quickly and easily pinpoint a specific location on the map interface.
The Location Search can be found in the top left-hand corner of the main map interface, which can be accessed through the Intelligence Feed module.
You can use this search functionality to quickly locate an asset, city, town, landmark or region on the map.
1. The icon will look like a magnifying glass with a map pin. Click on this to open the search box.
2. Start typing in your location – this code be a postal or zip code, a city, town or village, or even a specific address, street name, or landmark. You can also use lat/long coordinates to search for a precise location.
3. A dropdown box of suggested/related locations will appear as you type.
4. Select the correct option from the dropdown.
5. The map will zoom in on the correct location. If you’re looking for a specific building or have used coordinates to search, the exact location will be identified by a blue dot on the map.
6. To close the search box, click the magnifying glass icon again.
There’s also a icon designed to look like a target top the right of the search box, which will appear when you open the Location Search. This allows you to zone in on your current location on the map.
Your browser will first prompt you to share your location. You’ll need to allow these permissions in order to use this feature.
This article will help you understand how to use the Map Key, and when you’ll find it useful.
The Map Key can be accessed in the bottom right-hand corner of the Navigation Panel at all times.
Intelligence Fusion defines incidents using:
• 11 Categories
• 159 Incident Types
The Map Key will therefore provide you with context around the iconography and different colored pins we use to categorize incidents on the map.
1. Click on the Map Key icon on the main Navigation Panel to open up the key.
2. Initially, you’ll be presented with a list of the 11 categories. You can click on each category to reveal the incident types within it.
3. Each incident type has its own icon.
4. You’ll also find a search box at the top of the Map Key that you can use to search for specific incident types – please note, that you cannot filter incidents using the Map Key.
5. The Map Key is used purely for reference and context.
In addition to pins on a map, you can visualise the data in other ways – including an Overview Dashboard. Here’s how you can access it.
The Overview Dashboard can be accessed from the main Navigation Panel. It provides you with an alternative way to view elements of the platform including incidents, statistics, watched incidents, and themes.
1. To access the dashboard, click the Overview icon under the Organisation module on the main Navigation panel.
2. This will open up your dashboard. You’ll be able to see the following:
o Recently Reported Incidents: A dynamic list of incidents reported in the last 24 hours
o Incidents Statistics: General statistics based on our daily, weekly, and monthly reporting
o Watched Incidents: An easy-to-access list of your watched incidents
o Trending Themes: A list of the most commonly used and recently added to themes
Turning on and off the incident pins in order to customize your view of the map interface.
1. In the main Navigation Panel, there is a module called Overlays – click this to further customize your view.
2. Once clicked, a sub-menu will appear with several options depending on your level of access and the Premium Features you have activated on your account.
3. Regardless of your access, everyone will see Incidents and Static Assets as options.
4. Clicking the Incidents icon will turn the incident overlay off. Clicking it again will reactivate the overlay.
Overlays are active when they are highlighted in blue.
Turning on and off your static assets in order to customize your view of the map interface.
1. In the main Navigation Panel, there is a module called Overlays – click this to further customize your view.
2. Once clicked, a sub-menu will appear with a number of options depending on your level of access and the Premium Features you have activated on your account.
3. Regardless of your access, everyone will see Incidents and Static Assets as options.
4. Clicking the Static Assets icon will turn the asset overlay off. Clicking it again will reactivate the overlay.
Overlays are active when they are highlighted in blue.
You can customize how you visualize incidents on the map by clustering icons, or viewing them individually – here’s how.
1. Navigate to the Map Options feature in the bottom right-hand corner of the map.
2. Click on the Map Options.
3. A list of options will appear including Show Clusters and Show Separate
4. Clicking on Show Clusters will group incidents together, rather than displaying them as individual icons.
5. You can zoom in and out of the map to get a more granular view of the incident data
6. Click Show Separate to view incidents as individual icons
Customize your view of the map with a selection of map styles.
There are currently four available map styles that you can switch between, depending on your preference and how you would like to view the data. You can also set a default view for your account.
1. In the bottom right-hand corner of the main interface, you’ll see an icon that looks like a map.
2. Click on this button to open your map style options.
3. You’ll see four styles: Dark, Streets Satellite, or Hybrid.
4. You can switch map styles by clicking on any of the options.
5. Set a default map style by selecting Set as Default next to your preferred style.
You can change the perspective of the map to enhance the way you visualize incidents on the map.
You can change the perspective of the map at any time, and on any map style too.
1. Hold down the CTRL key on your keyboard.
2. Drag the map to change the perspective.
3. To reset your perspective, use the compass icon in the bottom right-hand corner of the map, under the zoom-in and out buttons.
4. You can also reset the zoom using the icon directly below the compass.
The Incident Filter feature allows you to perform searches on our dataset and identify incidents that are most relevant to your business and operations.
The basic filters consist of the most commonly used filters and are typically used to perform quick, high-level searches of the database. Once you’ve built out some Basic Filters, you can save your search and turn on notifications for the criteria that you’ve set.
1. To access the Basic Filters, you first need to navigate to the Incident Feed module. This is the first option available in the navigation panel. It is the main mapping interface for our software.
2. A second panel will appear providing you with access to further functionality within the Incident Feed module. If you have access to the Reporting Incident feature, this will be the first option and the Incident Filter feature will be the second. If you don’t have access to Reporting Incidents, you’ll find the Incident Filter feature at the top of your list.
3. Click the Incident Filter button to open the filtering panel.
4. As default, the panel should already open on the Basic Filter option.
5. From here, you can select from several options to begin narrowing down your search. Your options will include:
• Search: Use keywords or phrases to filter for relevant incident data. For example, typing “Brexit” will filter for any incidents that include this keyword.
• Type: This allows you to filter for specific types of incidents, such as Armed Robbery, Hurricane, or, Planned Demonstration. You can see the full list of Incident Categories and Types here.
• Date: Further narrow your search by selecting a date range. You can filter for incidents that occurred between two particular dates, that occurred before a certain date, or even after a specific date.
• Country: You can select one or more countries to refine your search.
• Continent: You can also filter by one or more continents.
• Impact: Every incident is given an impact rating – insignificant to extreme. This filter allows you to filter for incidents of a certain severity. The Impact Rating definitions can be found here.
• Ongoing: You can select all events, ended or ongoing events
• Watching: Select all events, watching or not watching events
6. As you filter, the map will start to narrow down the dataset and return results based on your criteria. From here, you can take some additional actions:
• Clear: Clears the current filter
• Save: Save your search results, which you can use to activate notifications. Learn more about saving filters and turning on alerts here.
• PDF: You can export your search as a PDF document, this will only export the last 250 incidents from your search.
• CSV: You can also export as a CSV. This format allows you to download the latest 1,000 incidents.
2.
Remember, the map will show a maximum of 10,000 incidents at any one time. So if your search criteria exceed this limit, you won’t see all of the incidents available within our dataset.
The Incident Filter feature allows you to perform searches on our dataset and identify incidents that are most relevant to your business and operations.
The Advanced Filter provides you with much more granularity compared to the Basic Filter functionality and is typically where our clients will start to build out specific searches for which they’d like to receive alerts.
Once you’ve narrowed down the Incident Feed using the Advanced Filters, you can save your search and turn on notifications for the criteria that you’ve set.
1. To access the Advanced Filters, you first need to navigate to the Incident Feed module. This is the first option available in the navigation panel. It is the main mapping interface for our software.
2. A second panel will appear providing you with access to further functionality within the Incident Feed module. If you have access to the Reporting Incident feature, this will be the first option and the Incident Filter feature will be the second. If you don’t have access to Reporting Incidents, you’ll find the Incident Filter feature at the top of your list.
3. Click the Incident Filter button to open the filtering panel.
4. As default, the panel will open on the Basic Filter option. You’ll need to select the second tab to open the Advanced Filter.
5. From here, you can select from a range of options to narrow your search. Start by clicking on the “Select Filters” button at the top of the panel. This will produce a list of possible filters. Your options will include:
– Search: Use keywords or phrases to filter for relevant incident data. For example, typing “Brexit” will filter for any incidents that include this keyword.
– Category: You can filter for an entire category or set of icons such as Criminality, Protest or Hazards. You can see the full list of Incident Categories and Types here.
– Type: This allows you to filter for specific types of incidents, such as Armed Robbery, Hurricane or Planned Demonstration. You can see the full list of Incident Categories and Types here.
– Reported Date: Further narrow your search by selecting a date range. You can filter for incidents that were reported between two particular dates, that occurred before a certain date, or even after a specific date.
– Started Date: This allows you to filter for incidents that occurred within a particular date range. This can often be useful to see upcoming protests and other incidents that are planned and yet to take place.
– Ended Date: Often, incidents can be ongoing for days. This filter allows you to select a date range for incidents that ended in that time period.
– Country: You can select one or more countries to refine your search.
– Continent: You can also filter by one or more continents.
– Impact: Every incident is given an impact rating – insignificant to extreme. This filter allows you to filter for incidents of a certain severity. The Impact Rating definitions can be found here.
– Ongoing: You can select all events, ended or ongoing events.
– Watching: You can select all events, watching or not watching events.
– Theme: You can filter by themes, such as Russia Ukraine Conflict or COVID-19 Pandemic, to see all incidents associated with that trend or pattern.
– Tagged: Tags are keywords that we associate with each incident to help you find relevant data much more efficiently. For example, the tag “terrorism” will be assigned to any incident relating to terror activity.
– Involving: This filter allows you to drill down into activity relating to certain groups or parties, such as terror-related groups, extremist groups, or activist groups as well as brands, organizations, and individuals.
– Affected Sectors: Within each incident, you’ll see be able to see the sectors that were impacted as a result of this incident, so you can start to drill down into data that is most relevant to your industry. You can see the full list of Affected Sectors here.
– Draw Area: Use the draw area functionality to geofence around a specific area such as a town or city, or create your own region by freely drawing on the map.
– Reported by you: Select all events, reported by us or reported by your organization. This is a premium feature – you can find out more about this functionality here.
– Static Assets Searches: You can filter for incidents that occur within a certain radius of your static assets. To learn how to plot, manage and set up alerts for your assets, head to this article.
6. The Advanced Filter also provides you with the option to “exclude” certain filters from your search. When the toggle to the right of the filtering option is green, this is including that criteria in your search. Clicking on the toggle, it’ll turn white, meaning that it’s being excluded from your search results.
7. As you filter, the map will start to narrow down the dataset and return results based on your criteria. From here, you can take some additional actions:
– Clear: Clears the current filter
– Save: Save your search results, which you can use to activate notifications. Learn more about saving filters and turning on alerts here.
– PDF: You can export your search as a PDF document, this will only export the last 250 incidents from your search.
8. Remember, the map will show a maximum of 10,000 incidents at any one time. So if your search criteria exceed this limit, you won’t see all of the incidents available within our dataset.
The Draw Area filter gives you the functionality to geofence around a custom area of interest, allowing for another level of granularity when searching for the incidents that are most impactful to you and your organization.
The Draw Area filter can be found in the Advanced Filter section of the platform. If you’re yet to explore the Advanced Filter functionality, you can read about it here.
1. Once you have navigated to the Advanced Filter section of the platform, click Select Filters and scroll until you find Draw Area.
2. Click on the Draw Area filter.
3. You will now be presented with an option within the Advanced Filter panel called Add Area – click this button.
4. You will notice that your cursor has now changed to a cross.
5. Use the Location search in the top left-hand corner of the screen, or use your mouse to zoom into the area you’d like to geofence.
6. To start drawing, click on the map to begin adding markers. A pop-up will appear that allows you to delete your markers, begin again or complete your area.
7. Once you’re happy with the area you’ve drawn, select the checkmark button to complete.
8. You can still edit your area after you have finished, you can move points by simply clicking and dragging a marker. You can add an additional marker by clicking anywhere on the map and you can remove a marker by double-clicking on a marker.
The Static Asset Search filter allows you to visualize incidents that have occurred within a specified radius of any assets that you have plotted on the map. This article will show you how the “Static Asset Searches” filter can be used to do this.
Firstly, however, you will need to create some Static Asset Searches if you have not already. You can read about how to do that here.
Once you have saved your relevant Static Asset Searches, you can filter for them in the Advanced Filter section of the platform. If you’re yet to explore the Advanced Filter functionality, you can check it out here.
1. Navigate to the Advanced Filter section of the Incident Filter panel, click Select Filters and scroll until you find the Static Asset Searched option.
2. Click on the Static Asset Searches filter.
3. In the first box, you can select any of your saved Static Asset Searches. A drop-down box will appear with your saved options.
4. Once you’ve selected your relevant search, you can specify the radius in the box to the right. NOTE: The distance is set to kilometers.
5. You can continue to filter your data set by adding additional filters. Click on Select Filters again to start further narrowing down your search.
6. As you add filters, the map will start to narrow down the dataset and return results based on your criteria. From here, you can take some additional actions:
• Clear: Clears the current filter
• Save: Save your search results, which you can use to activate notifications. Learn more about saving filters and turning on alerts here.
• PDF: You can export your search as a PDF document, this will only export the last 250 incidents from your search.
• CSV: You can also export as a CSV. This format allows you to download the latest 1,000 incidents.
Remember, the map will show a maximum of 10,000 incidents at any one time. So if your search criteria exceed this limit, you won’t see all of the incidents available within our dataset.
Saving filters allows you to turn on notifications for certain criteria. It also provides you with an easy way to activate alternative views and drill down into relevant data quickly.
You can create filters using the Basic or Advanced filtering options in the Incident Filter Panel. If you need some help doing this, you can head to this article.
1. As you add filters, the map will start to narrow down the dataset and return results based on your criteria. From here, you can take some additional actions:
• Clear: Clears the current filter
• Save: Save your search results, which you can use to activate notifications. Learn more about saving filters and turning on alerts here.
• PDF: You can export your search as a PDF document, this will only export the last 250 incidents from your search.
• CSV: You can also export as a CSV. This format allows you to download the latest 1,000 incidents.
2. To save your filter, click on the Save button.
3. You’ll then be presented with an option to name your filter. We recommend that you give the filter a relevant and descriptive name.
4. Then, click Save Filter.
5. To view your saved filters, there is a third tab named ‘Saved’ in the Incident Filter Panel that houses all of your saved searches. Here, you can also turn on notifications or activate your saved filters.
If you need to make a change to a saved filter, this article will show you the easiest way to do so on the platform.
1. Navigate to the Saved tab of the Incident Filter panel.
2. Identify the saved filter you’d like to edit
3. Activate that filter using the tick or checkmark icon to the right of the filter name.
4. Once your filter has been activated and the data is loaded, click on the Advanced tab of the Incident Filter panel.
5. You will now see the criteria you built to create that saved filter.
6. Add new filters or edit your existing ones in the Advanced panel.
7. Click Save and rename your filter. Please note, this will save your updated criteria as a new saved filter – you will need to delete the old saved filter if you no longer need it – you can learn how to delete a saved filter here.
8. Don’t forget to activate notifications for the new saved filter if you require alerts.
If you no longer need a saved filter, you can remove it from your Saved panel. Please note that this action cannot be undone.
1. Navigate to the Saved tab of the Incident Filter panel.
2. Identify the saved filter you’d like to edit.
3. You’ll see an icon made of three vertical dots to the right of the filter name.
4. Click the three dots.
5. You will see the Remove Filter option – click this button.
6. You’ll be presented with a box to confirm the deletion of your Saved Filter.
7. Click Remove Filter to confirm.
Our map-based software provides you with a highly-visual way to view and interrogate the data, but there are other ways you can visualize our incidents too.
The default view when you log in to the platform is the map. You can interact with individual incident icons on the map at any time, however, you can also view incidents in a list format. To do this, you’ll need to open the Incident List Panel.
1. On the left-hand side of the platform is the main navigation panel, and the first icon in the list is the Incidents module.
2. Click the Incident icon. A new panel will appear giving you access to the Incident module functionality. Your options in this panel will depend on your access level as part of your subscription.
3. The Incident List Panel icon is likely to be the second or third option. Hovering over each icon will inform you of the functionality.
4. Select the Incident List Panel.
5. The panel will appear, and the incidents included in this view will reflect the filter that you have activated at that time. If you’re yet to learn how to build, save and activate filters, head to the Filtering Incidents section of our Knowledge Base.
6. Click the Expand icon in the top right if you’d like to make the Incident List Panel fullscreen.
7. Click the ‘X’ in the top right to close.
8. Across the top of the panel, you have two options: Sort and Options
USING SORT
Once clicked, a dropdown box of options will appear. Sort the data in your preferred way; by oldest, newest, by type or even by incidents that are still ongoing.
USING OPTIONS
Options allows you to customize your view further.
1. Click ‘Only show what appears on the map’ to make the Incident List Panel reflect the area you’re currently zoomed into on the map.
2. Click ‘Compact view’ to remove the individual incident icons and view more incidents at any one time.
Using the Statistics Tool, you can easily generate statistics based on the data you’re currently filtered for on the map. This provides you with a quick and insightful way to understand the most common type of threat.
1. On the left-hand side of the platform is the main navigation panel, and the first icon in the list is the Incidents module.
2. Click the Incident icon. A new panel will appear giving you access to the Incident module functionality. Your options in this panel will depend on your access level as part of your subscription.
3. The Statistics Panel icon is likely to be the third or fourth option. Hovering over each icon will inform you of the functionality.
4. Select the Statistics Panel.
5. The panel will appear, and the statistics that are automatically generated in this view will reflect the filter that you have activated at that time. If you’re yet to learn how to build, save and activate filters, head to the Filtering Incidents section of our Knowledge Base.
6. Click the Expand icon in the top right if you’d like to make the Statistics Panel fullscreen.
7. Click the ‘X’ in the top right to close.
8. Across the top of the panel, you have further options to drill down into the data, including the ability to view statistics based on categories, types, continents, countries, and sectors.
The Themes tool provides you with a way to visualize trends and patterns within the dataset.
You can view Theme data as individual incident or as a heatmap. You can also turn on notifications for any Themes that you may be interested in following more closely – you can do this in the Advanced Filter panel.
1. On the left-hand side of the platform is the main navigation panel, and the first icon in the list is the Incidents module.
2. Click the Incident icon. A new panel will appear giving you access to the Incident module functionality. Your options in this panel will depend on your access level as part of your subscription.
3. The Themes Panel icon is likely to be the last option in the list. Hovering over each icon will inform you of the functionality.
4. Select the Themes Panel.
5. A list of the available Themes will be displayed in the panel.
6. You can very quickly filter for all of the incidents associated with a theme of interest by selecting the ‘View on Map’ icon to the right of the theme. Clicking on the name of the theme will also activate the incident view.
7. You can also activate a heatmap overlay for each theme by clicking the ‘Show Heatmap’ icon to the right of the theme.
8. You can open up the full Theme Profile by selecting the ‘View Theme Details’ icon to the right of the theme.
9. Click the Expand icon in the top right if you’d like to make the Themes Panel fullscreen.
10. Click the ‘X’ in the top right to close.
11. Across the top of the panel, you have two options: Filter and Sort
USING FILTER
Filter allows you to drill down into the available themes to help you find what you’re looking for. Click Filter to show a dropdown box of your option.
1. You can search for themes, just start typing and any matching themes will start to appear in the list.
2. You can also filter by ‘Trending’ themes – the most active/recently added to.
USING SORT
Once clicked, a dropdown box of options will appear. Sort the data in your preferred way; by oldest, newest, highest or lowest casualty count or even most recently added to.
How to find, use and get the most value out of the Emerging Threats feature.
The Emerging Threats feature is located within the Incidents panel on the left-hand side of the platform, below the Themes icon. This will open a panel on the left-hand side (like the incident list panel), which will showcase all our Emerging Threats.
Our Emerging Threats are situations that our analysts have identified as having a significant probability of materializing into an active threat.
The main benefits of the Emerging Threats feature include:
• Being able to have foresight on situations that can turn into significant threats in the near future
• Being able to mitigate threats that may impact your assets, people, and reputation before they materialize
1. Click the Incidents panel at the top of the left-hand-side menu bar
2. Click on the Emerging Threats button (below the Themes icon)
3. A panel with our Emerging Threats will appear from the left
4. The Emerging Threats are listed by start date
5. You can watch an Emerging Threat by clicking the ‘Watch’ symbol on the bottom left corner of the incident (the icon that looks like an eye)
a. Watched Emerging Threats will appear in your watch incidents list on the platform overview, and you will receive a notification if/when new information is added to the Emerging Threat
6. You can view an Emerging Threat in more detail by clicking the ‘Incident Details’ button on the bottom right corner of an incident (the icon that looks like a page and magnifying glass)
7. Within the full details of the Emerging Threat, you will be able to see if that incident has materialized into an actual threat by looking at the Linked Incidents section
a. I.e. The Emerging Threat is a warning informing you there is potential for conflict/crime/protest or another category type. If this materializes, it will have linked incidents that can be clicked on for more information and a more granular level of detail
How to access, use, and get the most value out of the Timeline Tool
The Timeline Tool is a feature available on your subscription, allowing you to visualise trends more easily. The button to access the feature is in the bottom right-hand corner of the map, above the “Map Options” button. The button will ONLY appear when a new filter has been created or a saved filter has been activated. Activating the Timeline Tool will open a panel at the bottom of the map with a bar graph showing the number of incidents per week or month, dependent on the time frame selected in the filter activated. The visualization can then be viewed in a dynamic motion by clicking the play button.
The main benefits of the Timeline Tool include:
• Being able to identify trends and patterns of incidents in a set of or a singular country or area over an extended period
• Being able to identify hotspots over time
• Saving time in identifying a trend by not having to continuously change the time frame of a filter to get updated numbers
How to use the Timeline Tool:
1. Go to the Incident Filter/Search panel located within the Incidents module
2. Create a new filter based on parameters you are interested in, or go to Saved filters and activate a Saved filter
3. After the filter is created and the incidents populated, the Timeline Tool icon (in the shape of a clock) will appear at the bottom right-hand corner of the map, above the Map Options button
4. If you click the Timeline Tool button, a timeline will appear at the bottom of the map
5. Depending on the time frame selected in your filter, the timeline will show incidents per month or per week
6. You can visualise the incidents on the map in a dynamic view by clicking the Play button on the left-hand side of the timeline – a Reset button is also located above the Play button if you need to reset the view
7. You can close the Timeline Tool by clicking the Timeline button again
While you can use the Timeline Tool with a filter that has no time frame, the timeline may not display accurately if you do, as it will reflect the incidents on the map, which have a limit of 10,000 incidents to be displayed at one time.
How use the geolocation form while reporting your own incidents, and understanding the various tools at your disposal.
When reporting an incident, you will get two mapping screens. The information below is how to use each screen.
The first screen you come across is where you will select how and where you will map your incident. This is how the geolocation will look inside an incident’s details. The screen is made up of several components.
1. A ‘Search for Location’ search bar, where you can type in a location, or put the latitude and longitude coordination of the incident. Typing in the location or putting in the latitude and longitude will make a blue dot appear on the map and zoom in to help you see the location clearer.
2. Place, Area and Route buttons, which are options on how you will map your incident on the platform.
a. Place: The place button is if you want your incident to be represented by a pin on the map.
b. Area: The area button allows you to draw a polygon on the map if your incident impacts a large area (i.e. a storm). The final map marker will be placed in the middle of the polygon but can be moved in the final geolocation screen.
c. Route: The route button allows you to draw a singular line with multiple points from A to B. The final map marker will be placed in the middle of the route, but can be moved on the final geolocation screen.
How to map your geolocation features on the map?
1. Find your location using the search box, by either typing in the address or city, or by using the latitude and longitude coordinates.
2. Select whether you want to map your incident as a Place, Area, or Route.
3. Place the pin, draw the polygon, or draw the route on the map wherever your incident has taken place.
4. When you have placed your geolocation feature on the map, a box will appear. You can fill out the Name, Description, and Colour associated to the feature if you wish. When done, click the checkbox to confirm the feature.
5. When you have confirmed the location of the feature, click the Next button in the bottom right-hand corner of the screen. This will take you to the second geolocation screen.
What to do on the second geolocation screen?
The second geolocation screen is to confirm the location of the final incident pin that will appear on the global map where all the incidents show.
The pin on the screen will automatically be placed in the same location where you place the pin on the first geolocation screen, or will be located in the middle of the area or route you drew on the first geolocation screen.
If you need to adjust the location of the pin to reflect what you want better, just click on the pin on the screen and drag it where you’d like it located.
When you are done, you can click the Confirm button at the bottom right-hand corner of the screen.
Customize your platform to include incidents that matter most to your business. This premium feature allows you and your team to report incidents that impact your business, assets and people. This article will explain how incident reporting works.
Our team of expert analysts work 24 hours per day, monitoring the global threat landscape and prioritizing threats that will impact our client’s operations. Clients are alerted of these incidents, which allows them to act swiftly. Thorough Intelligence Collection Plans (ICPs) formulated with customers during the onboarding process and regularly updated throughout their subscription provide our analysts with the information required to understand your needs.
However, we are aware that no one knows your business better than you and having all threat intelligence data that impacts your business in a central source is essential for effective security management.
Therefore, an additional premium feature of our platform is the ability to report your own incidents.
1. To get started, click the ‘Incidents’ icon at the top of the left-hand menu and then click ‘Report An Incident’ at the top of the sub-menu that appears
2. A box will appear on the screen; select ‘Start Draft’ to report a new incident from scratch
3. Input an incident type by choosing from the list of categories
4. Add your own summary of the incident
5. Add a description if you have further details to include
6. Select a start and end time/date, or select ongoing
7. Add any relevant tags
8. Add relevant references to show the source of the information (if applicable)
9. Then, click ‘Next’ in the bottom right-hand corner to proceed to the next step
10. Add further details such as total casualties, impact rating, involved parties, affected sectors, a narrative or linked incidents to create a more detailed picture of what has happened
11. The only mandatory field that must be completed on this page is the impact rating
12. Once complete, click ‘Next’ in the bottom right-hand corner of the page
13. Select the location where the incident took place. This can be an area, route or a specific location. You can input the latitude and longitude if you know it, or you can just add a rough location and update it later once you have further details
14. For example, you may have the postcode or just know the city the incident occurred within; start by typing that in the search bar and then select one of the three icons below
15. ‘Place’ allows you to drop a pin in an approximate or exact location
16. ‘Area’ allows you to draw a wider area showing where the incident happened. To do this, simply click in various places on the screen to create multiple points which join together to create an area
17. ‘Route’ allows you to draw the path of the incident, similar to the area tool. Simply click at various points on the route to draw a line which encompasses the route of the location
18. Once happy, you can name the location, add a description and set a colour. To complete this step, click the tick in the bottom right-hand corner of the box
19. Once happy, click ‘Confirm’ in the bottom right-hand corner of the screen
20. Two boxes will then appear in the bottom right-hand corner of the screen; they will give you the option to report the incident or save it as a draft – select the option you prefer
Your reported incidents will only be available for you and your team to view.
Below is a visual overview of the steps outlined above:
Another way of reporting your own incident is to ‘Clone’ an existing incident; this can be faster than following the process above. You can do this by following the steps below:
1. Select any incident
2. Click the three dots in the top right-hand corner of the incident next to the X button
3. Select ‘Clone’ and ‘Clone Incident’
4. Follow the steps to update any information
5. Then select ‘Report Incident’ to save it
Alternatively, you can right-click anywhere on the map to report an incident. This can make geo-locating an incident easier if you know exactly where it has occurred and prefer to input this information first.
Using the Export as a PDF tool provides you with a formatted list of incidents that you can utilize offline.
To start, you’ll need to build a new filter using the Basic or Advanced Filters. You can learn how to do this in the Filtering Incidents section of our Knowledge Base.
Alternatively, you can export the data from an existing Saved Filter.
Exporting from new:
1. Build out your filter criteria until you’re happy with the dataset shown on the map
2. You will have three options at the bottom of the Incident Filtering Panel, including Clear and Save.
3. You will also have two icons, allows you to export as a PDF or CSV file.
4. Select the second button with an icon of a PDF document.
From a Saved Filter:
1. Navigate to the Saved tab of the Incident Filter Panel.
2. Identify the Saved Filter you’d like to export
3. Click on the tick/checkmark icon to the right of the filter name
4. Once activated, several options will appear at the bottom of the panel.
5. Select the second button with an icon of a PDF document.
Your export will start to download and will typically be available in a few minutes, depending on the size of the dataset. Please note, the maximum number of incidents you can export at any one time as a PDF is 250.
Using the Export as a CSV tool allows you to manipulate and examine the data a little more closely offline.
To start, you’ll need to build a new filter using the Basic or Advanced Filters. You can learn how to do this in the Filtering Incidents section of our Knowledge Base.
Alternatively, you can export the data from an existing Saved Filter.
Exporting from new:
1. Build out your filter criteria until you’re happy with the dataset shown on the map
2. You will have three options at the bottom of the Incident Filtering Panel, including Clear and Save.
3. You will also have two icons, allows you to export as a PDF or CSV file.
4. Select the second button with an icon of a PDF document.
From a Saved Filter:
1. Navigate to the Saved tab of the Incident Filter Panel.
2. Identify the Saved Filter you’d like to export
3. Click on the tick/checkmark icon to the right of the filter name
4. Once activated, several options will appear at the bottom of the panel.
5. Select the third button with an icon of a CSV document.
Your export will start to download and will typically be available in a few minutes, depending on the size of the dataset. Please note, the maximum number of incidents you can export at any one time as a CSV is 1,000.